Privacy Policy

Last Updated: June 2026

Prime Dog Doors ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, request installation services, subscribe to our newsletter, or otherwise interact with us.

1. Who We Are
Prime Dog Doors is an Australian business providing pet doors, pet door accessories, and pet door installation services.

Contact Details
Prime Dog Doors
Email: sales@primedogdoors.com.au
Phone: 0405 395 932
Website: www.primedogdoors.com.au

2. Information We Collect
We may collect personal information including:

Full name
Email address
Phone number
Billing and delivery address
Installation address
Order and purchase history
Payment information (processed securely through third-party payment providers)
Photos and measurements submitted for installation quotations
Newsletter subscription details
Communications and enquiries sent to us

We may also collect non-personal information such as:

IP address
Browser type
Device information
Website usage and analytics data
Cookies and similar tracking technologies

3. How We Collect Information
We collect information when you:

Place an order through our website
Request a quote or installation service
Contact us via phone, email, or website forms
Subscribe to our newsletter
Submit photos or measurements for pet door recommendations
Browse our website

4. How We Use Your Information
We use your information to:

Process and fulfil orders
Arrange deliveries and installations
Provide customer support
Respond to enquiries
Send order updates and service communications
Improve our products and services
Send marketing communications where you have consented
Comply with legal obligations

5. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you information about products, services, promotions, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Payment Information
Payments made through our website are processed by secure third-party payment providers. We do not store your full credit card details on our servers.

7. Disclosure of Information
We may disclose your information to trusted third parties where necessary to operate our business, including:

Payment processors
Delivery and freight providers
Installation contractors
Website and technology service providers
Marketing and email service providers
Professional advisers
Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

8. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies help us understand how visitors use our website and enable certain website functions.
You may disable cookies through your browser settings, although some website features may not function correctly.

9. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated. To make a request, please contact us using the details provided below.

11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy
Our website is not directed towards children under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Prime Dog Doors
Email: sales@primedogdoors.com.au
Phone: 0405 395 932
Website: www.primedogdoors.com.au